Enterprise IT Support Officer with Security Clearance

MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and Executive-level staff, ensuring the highest standards of service, confidentiality, and responsiveness. Responsibilities include, but are not limited to: * Install, terminate, and test CAT5/CAT6 and fiber cabling, including racks, patch panels, wall jacks, and associated infrastructure hardware. * Deliver end-to…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.