Entry Level Customer | Service Work From Home

Make an Impact — Help Support Working Families Join a growing organization focused on helping individuals and families understand and access supplemental benefit programs designed to provide additional protection and peace of mind. For more than 60 years , our organization has worked with thousands of unions and associations across North America, supporting members and their families with benefit solutions tailored to their needs. As our reach continues to grow, we're looking for motivated indi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.