EverPro - Customer Support Representative (Remote, CO)

Are you ready to launch your career at the intersection of innovation and human connection? At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy, empowering over 745,000 businesses with the SaaS solutions they need to thrive. As an EverPro Customer Support Representative, you won’t just be answering tickets—you’ll be the heartbeat of our platform, acting as a trusted advisor to service professionals across the Home & Field, Health, and Wellness industries. If you are a natural problem-solver who thrives on helping others succeed, this is your opportunity to make a tangible impact at a high-growth, industry-leading tech company.

This fully remote role is designed for ambitious individuals who are eager to master the world of customer success in a collaborative, tech-forward environment. You will gain hands-on experience navigating complex digital ecosystems, sharpening your communication skills, and playing a pivotal role in creating seamless, convenient experiences for our diverse customer base. We believe in nurturing talent, which is why we provide the tools, mentorship, and culture you need to grow your professional toolkit. If you are tech-savvy, passionate about delivering world-class service, and ready to kickstart your journey with a company that values your growth, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.