Field Service Coordinator

Job Title: Field Service Coordinator Job Description The Field Service Coordinator is responsible for the day-to-day coordination of the service department, managing incoming service requests and ticket queues, scheduling and dispatching technicians, and communicating with customers. This role ensures work moves efficiently from initial request through completion. The ideal candidate is proactive, comfortable making decisions, prioritizing competing demands, and taking ownership of tasks. Respo…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.