Field Service Specialist

DTE is building step-change technology for one of the world’s largest industrial sectors: metals production . We are scaling from individual deployments to plant-wide solutions with leading aluminum producers . To support this next phase, we are looking for a Field Service Specialist who wants to work hands-on with innovative industrial technology and help shape the future of metals production. The Field Service Specialist is part of DTE’s Service, Production and Delivery team and is based in t…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.