Field Service Technician

Job Description Job Description Capital Machine and Modern Machinery Company are now hiring for a Field Service Technician for their Maintenance Department in Charlotte, NC. We are seeking a highly skilled and customer-focused Field Service Technician to join our dynamic team. This critical role involves traveling to customer sites to provide expert technical support, including troubleshooting complex issues, performing corrective maintenance, optimizing machine performance, and delivering comp…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.