Field Services Tech II - After Hours

The shift for this position will be 4pm - 1am. Provides advanced onsite and remote IT support during after-hours at VCU Health. In addition to Level I duties, handles more complex technical issues, guides Level I staff, and supports ticket triage, incident response, and escalation. May be required to drive between locations to provide support. Essential Job Statements Performs all Level I duties. Handles more complex technical issues and provides guidance to Level I staff. Assists with device d…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.