HAMLET, NC - IT DEPLOYMENT AND MIGRATION SUPPORT

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. The technicians will be responsible for providing on-site Level 2 technical support, infrastructure migration, and Smart Hands support throughout the various phases of the project. 1. Pre-Cutover / Site Readiness i. Perform physical site walkthroughs. ii.Verify rack space, power, cooling, cabling, and network connectivity. iii.Validate endpoint and device inventory. iv.Stage loaner devices and…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.