Healthcare Service Manager

Sky Vigil Care is based in Glou cester near to a vibrant town centre, holds local markets, has cultural sites, outlet shopping centres and is within a short distance of the Cotswolds. We are a Health and Social care organisation that provides Domiciliary Care support services to service users within the comforts of their own home environment. Personalised Care is a theme we believe brings out a quality in our care services, so we strive to deliver care that is tailored to every persons needs. C…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.