Help Desk Engineer

Are you ready to launch your career at the intersection of legendary craftsmanship and modern innovation? World’s Finest Chocolate is looking for a tech-savvy, people-first Help Desk Engineer to join our team at our iconic Chicago headquarters. As the heartbeat of our onsite IT operations, you won’t just be fixing computers; you will be the go-to expert ensuring our staff has the seamless, high-performance technology they need to continue delivering the world’s finest treats. If you are a natural problem-solver who loves diving into hardware, software, and network challenges, this is your chance to make a tangible impact in a fast-paced, collaborative environment.

In this role, you will work closely with our Senior Systems Engineer to manage daily IT workflows and elevate the end-user experience across our facility. We are looking for a dependable, enthusiastic professional who thrives on variety—one day you might be troubleshooting a workstation glitch, and the next you might be configuring systems that support our production and administrative teams. We value curiosity and a proactive mindset, making this the perfect launchpad for a graduate or early-career professional eager to develop their technical expertise while working for a brand with a rich, storied history. Join us and help keep our technology as sweet as our chocolate.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.