Help Desk Support Specialist Level I

Join Advanced Tech Inc. in Sioux Falls, SD! Are you passionate about technology and providing top-notch customer support? Look no further! Advanced Tech Inc. is seeking a skilled individual to join our dynamic team in Sioux Falls, SD. As a member of our team, you will play a crucial role in ensuring our clients receive the best Help Desk assistance possible. About Us: Advanced Tech Inc. is a leading technology solutions provider of 25 years based in Sioux Falls, SD. We specialize in providing b…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.