Helpdesk Analyst

Are you a tech-savvy problem solver ready to launch your career at the intersection of innovation and architecture? Cooper Carry is seeking a dynamic Helpdesk Analyst to join our Data & Analytics team, acting as the heartbeat of our firm’s technical operations. In this role, you won’t just be answering tickets; you will be the primary advocate for our users, diagnosing complex technical challenges and providing the seamless support that empowers our creative teams to design the world around us. If you thrive on variety, enjoy unraveling technical mysteries, and are passionate about delivering an exceptional user experience, this is the perfect platform to jumpstart your professional journey.

As a key member of our IT support ecosystem, you will be on the front lines of troubleshooting hardware, software, and network connectivity in a fast-paced, collaborative environment. You will have the unique opportunity to document critical insights, escalate high-level issues, and help refine our internal processes, all while gaining hands-on exposure to the cutting-edge tools that drive our data-driven initiatives. We are looking for a proactive communicator who is eager to learn, adaptable to new technologies, and committed to excellence. Join Cooper Carry today and turn your passion for technology into a rewarding career where your contributions truly make an impact.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.