Helpdesk Support || Memphis, TN

Role: Helpdesk Support Location: Memphis, TN Duration: 6 Months Job Description: Provide support across various aspects of the IT environment, working in collaboration with IT Helpdesk, remote infrastructure support teams and applications teams covering PC applications, network connectivity, and Logistics applications Front line support for the logistics center and 3rd party logistics team outsourced by the client. Resolve IT service issues in a timely manner, with minimal impact to the busines…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.