Home Emergency Team Manager- Evenings (3pm–11pm)

Are you ready to turn your leadership potential into real-world impact? At Davies Group, we are the calm in the storm for our customers, providing critical support during their most vulnerable moments—from urgent heating failures to essential home repairs. We are looking for a dynamic, empathetic, and driven Team Manager to anchor our Home Emergency team during our evening shift (3pm–11pm). If you are a natural problem-solver who thrives in a fast-paced environment and wants to kickstart your career in a role where your decisions genuinely change lives, this is the perfect place to grow your management expertise.

In this role, you will be the heartbeat of our contact centre, guiding and inspiring a team of dedicated professionals to deliver exceptional service when it matters most. Based in our vibrant Fulwood office, you will master the art of operational leadership, ensuring that every customer interaction is handled with care, precision, and efficiency. We believe in investing in our people, which is why we offer a comprehensive support structure and a transition to hybrid working after your first six months. If you are looking for a career that offers more than just a desk job—one that combines high-stakes responsibility with a supportive, forward-thinking culture—we want to hear from you.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.