HVAC Service Technician

Job Description We are looking for an Electrical-Mechanical Technician with a strong background in electrical within Kemper America, you will perform a variety of installation and supervision/technical support and provide on-site and remote technical customer support and in house repair of equipment. Core Responsibilities · Supervision of technical equipment and parts. Tracking equipment repairs and following up with customers on issues to make sure the customers are being updated on repairs. ·…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.