ILCS - Support Engineer II

Are you ready to jumpstart your career at the intersection of innovation and client success? At Pellera, we are looking for a driven and tech-savvy Support Engineer II to join our Oconomowoc-based team. This isn’t just a desk job; it is a high-impact role where you will become the backbone of our clients’ technological infrastructure. You will be on the front lines of deployment, installation, and troubleshooting, ensuring that the hardware and software solutions we provide don’t just function, but actively propel our clients toward their most ambitious business goals.

This is the perfect opportunity for an emerging professional who thrives on solving complex puzzles and building meaningful relationships. As a Support Engineer II, you will balance remote diagnostics with hands-on site visits, taking ownership of technical challenges from start to finish. We are looking for someone who is quick on their feet, committed to meeting response-time benchmarks, and eager to master the art of escalation management. If you are passionate about technology and ready to grow your expertise in a fast-paced, collaborative environment, Pellera is the place where your career will truly take flight.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.