Income Officer

Are you a natural problem-solver looking to launch your career in a fast-paced, people-focused environment? Metropolitan Thames Valley (MTVH) is seeking a motivated Customer Accounts Advisor to join our vibrant Income Collections team in Beeston. In this role, you will be the heartbeat of our Home Ownership department, acting as a supportive point of contact for our residents. We aren’t just looking for someone to manage accounts; we are looking for a skilled communicator who can build rapport, provide empathetic guidance, and help our customers navigate their financial journey with confidence and clarity.

This is a fantastic opportunity for a graduate or early-career professional to develop high-level negotiation, analytical, and interpersonal skills within a leading housing association. You will thrive in a collaborative culture where internal growth is celebrated—in fact, this vacancy exists because one of our own team members was promoted! With a competitive salary of £29,025 - £30,553 and a full-time, stable permanent contract, you will have the perfect platform to make a tangible impact on the community while building a rewarding long-term career. If you are ready to turn complex challenges into positive outcomes and start your professional journey with a forward-thinking organization, we would love to hear from you.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.