IT Client Success & Executive Support Specialist

Are you a tech-savvy professional who thrives on solving complex problems and delivering exceptional service? Momento USA is looking for a dynamic IT Client Success & Executive Support Specialist to join our team in Newport Beach. In this high-impact role, you will be the primary point of contact for our executive leadership and corporate staff, ensuring that our technology ecosystem runs flawlessly. This is a unique opportunity for a motivated individual to blend technical expertise with white-glove client relations, making a tangible difference in the daily productivity of our organization.

As an IT Client Success & Executive Support Specialist, you will manage end-to-end desktop and site technology, providing seamless, secure, and reliable support that keeps our business moving forward. We are looking for someone who is not only technically proficient but also possesses the poise and communication skills to support our senior leaders with confidence. If you are a recent graduate or early-career professional eager to launch your career in a fast-paced environment where your contributions are highly visible and valued, we invite you to bring your passion for technology and service excellence to Momento USA.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.