IT Field Service Technician

Role Summary The Field Service Technician provides on‑site and hands‑on technical support for end users and facilities across designated regions. This role manages incident and service request tickets, troubleshoots technology issues, assists facility operations, and collaborates with other field service personnel to deliver high‑quality local support. The Technician acts as the face of IT for their assigned locations and ensures issues are resolved quickly or escalated appropriately. Key Respo…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.