IT Field Services Technician II

Position Summary We are seeking a dedicated and skilled IT Field Services Technician II to join our team. This role involves providing comprehensive onsite IT support across multiple Lifespark Senior Living sites, ensuring the smooth operation of our network infrastructure, and delivering exceptional end-user support. The successful candidate will be responsible for going onsite to multiple sites for network upgrades, creating detailed documentation, and assisting users with technical issues. A…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.