IT Help Desk / Litigation Support Specialist

IT Help Desk / Litigation Support Specialist Dallas, TX (Onsite) Compensation: $70,000 to $95,000 benefits No Corp-to-Corp (C2C) or Third-Party Candidates at This Time We are seeking an IT Help Desk / Trial Support Specialist to join a growing professional services organization in Dallas. This individual will serve as the primary onsite IT resource for a newly established office while working closely with a larger corporate IT team. The role combines hands-on desktop support, end-user support,…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.