IT Operations & Maintenance (O&M) Lead

Are you ready to launch your career at the intersection of mission-critical technology and national security? At Customer Value Partners (CVP), we are looking for a dynamic and driven IT Operations & Maintenance (O&M) Lead to join our team supporting the Department of Homeland Security. In this pivotal role, you will be the heartbeat of our technical environment, ensuring that our federal partners have the seamless, high-performance IT support they need to protect the nation. This is an incredible opportunity for an emerging professional to step into a leadership-track position where you will master service desk management, remote troubleshooting, and the art of delivering world-class customer satisfaction within a complex federal ecosystem.

As our IT O&M Lead, you won’t just be "keeping the lights on"—you will be the champion of operational excellence and continuous service improvement. You will oversee the day-to-day pulse of our IT infrastructure, acting as the primary point of contact for solving diverse technical challenges and optimizing the end-user experience across the Homeland Security Enterprise. We are looking for someone who combines a sharp, analytical mindset with a passion for helping people, someone who thrives in a fast-paced environment and is eager to take ownership of impactful projects. If you are a problem-solver who wants to make a tangible difference while fast-tracking your career in IT management, CVP is the place where your ambition meets real-world impact.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.