IT Service Desk Analyst (1st line)

Are you a tech enthusiast looking to kickstart your career within a forward-thinking environment? At ARO, we are looking for a motivated IT Service Desk Analyst to join our dynamic Cloud, Cyber and IT team in Cardiff. This is the perfect launchpad for a graduate or early-career professional who thrives on problem-solving and wants to make a tangible impact. Working in a hybrid role, you will be the primary point of contact for our customers, turning technical challenges into seamless solutions while gaining hands-on exposure to a fast-paced, professional IT landscape.

In this role, you won’t just be answering tickets; you will be the heartbeat of our technical support operations. Reporting directly to our Front Line Services Manager, you will take ownership of incident management and service requests, utilizing your analytical skills to diagnose issues and ensure our clients receive top-tier support. If you are passionate about data, eager to master new technologies, and ready to grow your career within a supportive, collaborative community, we want to hear from you. Join us at ARO and help us deliver the exceptional service that powers our business.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.