IT Service Desk Analyst Level I

Rooms To Go is hiring an IT Service Desk Analyst Level I to support our fast-paced retail and logistics operations. In this role, you’ll be the first point of contact for store, warehouse, and corporate users, troubleshooting hardware, software, POS, and network access issues via phone, chat, and ticketing tools. You’ll log, triage, and resolve incidents, escalate complex issues, and follow standard procedures and SLAs. You will help set up user accounts, document solutions, and contribute to a…

Data drives every decision we make. As a member of our analytics team, you will help us unlock the value hidden in our data. You'll build models, create dashboards, and present findings that directly influence our strategic roadmap.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.