IT Support Analyst

Are you ready to launch your career at the intersection of technology and problem-solving? Shield is seeking a motivated, high-energy IT Support Analyst to join our Data & Analytics team. This is more than just a help-desk role; it is an immersive opportunity to work at the forefront of IT services, providing critical on-site and remote support that keeps our clients running at peak performance. If you are a tech enthusiast who thrives on troubleshooting complex challenges and delivering seamless user experiences, you will find a collaborative home here where your growth is our priority.

We are looking for a sharp, integrity-driven individual who possesses a solid foundation in hardware, software, and network architecture. At Shield, we value team players who communicate with clarity and approach every ticket with a solutions-oriented mindset. You will gain hands-on experience in a fast-paced environment, working alongside industry experts who will mentor you as you sharpen your technical expertise. If you are a graduate or early-career professional hungry to make a tangible impact and build a robust career in the IT landscape, we invite you to apply and help us protect and empower our clients through innovation.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.