IT Support Consultant - Clinical End of the Week

Are you a tech-savvy problem solver looking to launch your career at the intersection of innovation and healthcare? Join the University of Iowa as an IT Support Consultant for our Clinical End of the Week team, where you will serve as the technical backbone for a world-class academic medical environment. This role is more than just troubleshooting; it is a high-impact opportunity to provide mission-critical support to faculty, medical staff, and patients alike. You will gain hands-on experience in enterprise-level hardware deployment, software configuration, and complex system troubleshooting, all while developing the professional communication skills necessary to thrive in a fast-paced clinical setting.

We are looking for a motivated self-starter who is eager to translate their technical knowledge into real-world solutions. As a member of our team, you won't just be sitting behind a screen—you will be an active consultant, providing guidance and training to diverse stakeholders across the UIOWA community. Whether you are resolving after-hours support requests or collaborating with senior leadership on service delivery improvements, you will be empowered to own your projects and grow your expertise. If you are ready to kickstart your professional journey in an environment that champions growth, collaboration, and cutting-edge technology, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.