IT Support Engineer (Remote — West Coast Hours)

Are you ready to launch your career at the intersection of cutting-edge technology and life-changing healthcare? At Pomelo Care, we are redefining the patient experience by combining 24/7 clinical expertise with a robust digital infrastructure that supports women and children through every stage of their health journey. As our new IT Support Engineer, you won’t just be fixing technical glitches; you will be the backbone of our operations, ensuring our clinicians and internal teams have the seamless, reliable tools they need to deliver personalized care to families nationwide.

This is a high-impact, remote role designed for a tech-savvy problem solver who thrives in a collaborative, fast-paced environment. Working West Coast hours, you will serve as the first point of contact for technical inquiries, managing device provisioning, troubleshooting software issues, and refining our internal systems to boost team efficiency. If you are passionate about using your technical skills to make a tangible difference in healthcare access and are looking for a supportive, mission-driven team to help you grow your career, we want to meet you. Join us in building a future where high-quality care is accessible, proactive, and truly personal.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.