IT Support Specialist

We are currently looking to hire a Technical Support Specialist to join our team. Are you someone who has a passion for technology and are the go-to person in your household for solving tech issues? Do you enjoy being a trusted resource, someone who can answer questions and guide others through solutions with empathy and patience? Then read on! Job Responsibilities Support customers’ technical needs during on boarding and post-installation. Provide expert technical support for residential and b…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.