IT Support Specialist

Remote IT Support Specialist Department: Information Technology (IT) Job Type: Full-Time Location: Remote — United States Pay: $45–$55/hour We're looking for a friendly and dependable IT Support Specialist to join our team. In this role, you'll help employees troubleshoot everyday technical issues and make sure they have the tools and access they need to do their jobs. What you'll be doing: Provide technical support by phone, email, and chat. Help troubleshoot computer, software, internet, VPN,…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.