IT Support Specialist - Healthcare, MS Entra & Intune

The IT Support Specialist is responsible for providing first-line and second-line technical support for employees across the organization. This role supports daily IT operations by troubleshooting hardware, software, access, and cloud-based application issues while delivering a high level of customer service in a fully remote work environment. The IT Support Specialist serves as a key operational resource for employee onboarding, endpoint support, ticket management, device administration, and r…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.