IT Support Specialist || Jackson, MS || Onsite

Desktop Support Technician / IT Support Specialist || Jackson, MS || Onsite We are looking for an experienced Desktop Support Technician to provide technical support to end users. The ideal candidate will have hands-on experience troubleshooting computers, laptops, printers, mobile devices, Windows, and Microsoft 365. Responsibilities: Provide onsite and remote IT support to employees. Troubleshoot desktops, laptops, printers, monitors, and mobile devices. Install and configure Windows and Micr…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.