IT support Specialist Remote

Job Title: Product Specialist Location: Remote (Trenton, NJ 08625) Job Type: Contract 9 Months (Possibility of extension) Interview: Web Cam Interview Only Short Description: Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services. Key Responsibilities: The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and t…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.