IT Support Specialist

Description Southeastern Container, Inc. is one of the largest leading manufacturers of PET beverage bottles and preforms, proudly supplying the Coca Cola bottling system throughout the East Coast and Midwest. For over 35 years, we’ve built a reputation for stability, quality, and sustained growth. We are now seeking talented individuals to join our team for the following role: TITLE : IT Support Specialist – Level 1 DEPARTMENT : Information Technology – IT Operations REPORTS TO : IT Security a…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.