IT Support Team Lead

IT Support Team Lead — Dice Posting Location: Orlando, FL Area Job Type: Contract Experience Level: Mid-Senior Level Job Summary Defined Software Development is seeking an experienced IT Support Team Lead for contract consulting opportunities supporting a Florida state government client in the Orlando area. The IT Support Team Lead will oversee the daily activities of an IT support team, including prioritizing and delegating support requests, monitoring service delivery, resolving escalated tec…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.