IT Support Technician (Part-Time, REMOTE)

Are you a tech-savvy problem solver looking to kickstart your career in a dynamic, fully remote environment? Connection is seeking a proactive IT Support Technician to join our team on a part-time basis. In this role, you will be the go-to expert for our small, distributed workforce, ensuring that our team stays connected and productive. This is an incredible opportunity for a recent graduate or early-career professional to gain hands-on experience, troubleshoot real-world technical challenges, and make a tangible impact on our company culture from the comfort of your own home.

We are looking for someone who thrives on helping others and can translate complex technical issues into simple solutions. As part of our Customer Service-focused IT team, you will provide essential day-to-day support, managing everything from software configurations to hardware troubleshooting. This contract position offers a flexible 20-hour work week, allowing you to balance your professional growth with your personal schedule. If you are passionate about technology, eager to learn, and ready to provide stellar support in a 100% remote setting, we would love to have you on board at Connection.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.