Manager, Program Operations and Community Support

Reporting to the Senior Director, Program Operations, the Manager of Program Operations and Community Support will support operational strategy and execution across participant and community support, inbound support systems, knowledge management, incentives and compliance operations, and selected 18 community and program operations. The role will oversee Inbound Support Specialists and part-time community moderators; own participant and community escalation processes; manage support workflows, …

Our engineering team is dedicated to building robust, scalable solutions that solve real-world problems. You will work alongside senior developers to architect and deploy high-quality code. We emphasize continuous learning, peer code reviews, and staying ahead of the curve with emerging technologies.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.