Member & Provider Customer Support Representative

Are you a natural problem-solver with a passion for helping others? Kelly Services is looking for a vibrant, dedicated Member & Provider Customer Support Representative to join our growing team. In this fully remote role, you will act as the vital bridge between our members and healthcare providers, ensuring that every interaction is handled with clarity, empathy, and efficiency. This is a fantastic opportunity for recent graduates or early-career professionals to launch a meaningful career in a fast-paced environment where your voice truly makes a difference in people’s lives.

We are seeking someone who thrives on connection and is ready to tackle new challenges head-on. As part of our team, you will be the go-to resource for answering inquiries and resolving complex concerns over the phone, all while representing the high standards of Kelly Services. To succeed in this role, you will need a reliable high-speed internet connection and a dedicated ethernet setup to ensure seamless communication. If you are tech-savvy, eager to learn, and ready to provide exceptional service from the comfort of your home, we want to hear from you!

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.