Onsite & Remote IT Support Technician

Job Description Job Description Join Our Growing Team as an IT Support Technician! At Next Level IT Pros, we’re a veteran-owned, fast-growing managed IT services provider run by engineers focused on automation and ease of use. Our laid-back, client-first culture values process, work-life balance, and making our technicians’ lives easier. We’re committed to delivering top-notch IT support while fostering a collaborative and supportive environment where personal well-being and professional growth…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.