Onsite Support Site Lead

Are you ready to step into a pivotal leadership role where your technical expertise meets your passion for people? Staffxpert LLC is looking for an Onsite Support Site Lead to join our team in Syracuse, NY. This is a fantastic opportunity for an ambitious professional to take the helm of a dynamic group of IT Customer Service Engineers. You won’t just be managing tasks; you will be the heartbeat of our onsite operations, ensuring that every technical challenge is met with a solution-oriented mindset and a commitment to world-class service.

In this high-impact position, you will balance hands-on technical troubleshooting with the strategic oversight needed to drive operational excellence. We are looking for a natural mentor who enjoys guiding others through complex problems while maintaining a seamless user experience. If you are a graduate or early-career professional with a background in IT support and a desire to sharpen your leadership skills in a fast-paced environment, this is your moment to shine. Join us at Staffxpert LLC and help us elevate the standard of onsite support while building a rewarding career that rewards initiative and excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.