Onsite Support Technician, Journeyman

Are you ready to launch your career at the intersection of cutting-edge technology and national security? CGI Federal is seeking a motivated, tech-savvy Onsite Support Technician to join our elite Intel sector team. This isn’t your typical help desk role; it is a high-impact position where your problem-solving skills directly support mission-critical operations. If you are a continuous learner who thrives in collaborative environments and wants to gain hands-on experience with state-of-the-art systems, this is the perfect place to build your professional foundation.

In this role, you will be the go-to expert for providing direct, hands-on technical assistance, ensuring that our users have the reliable hardware and software tools they need to succeed. You will work alongside seasoned industry professionals who are dedicated to mentoring the next generation of technical talent. We are looking for a Journeyman who brings a proactive mindset, a passion for troubleshooting, and a commitment to excellence. Join us at CGI, where you will leverage your technical knowledge to solve complex challenges and contribute to a mission that truly matters.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.