Operations / Service Director

Are you a visionary leader ready to transform customer service into a powerhouse of competitive advantage? Telecom Acquisitions Ltd. is seeking a dynamic Operations / Service Director to join our senior leadership team in Horsham. This is a high-impact role where you will take the reins of our service operations, customer experience strategy, and end-to-end operational delivery. We aren’t just looking for someone to manage processes; we are looking for a strategic architect who can elevate our service standards and drive operational excellence across our entire business footprint.

Reporting directly to the Main Board, you will play a pivotal role in shaping the future of our company. This position is perfect for a driven professional who thrives in a fast-paced environment and is eager to make a tangible mark on a growing organization. In return for your expertise, we offer a competitive salary of up to £90,000 plus bonus, along with the potential for growth shares and a comprehensive benefits package tailored to your experience. If you are passionate about building world-class customer journeys and ready to step into a career-defining leadership opportunity, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.