PATIENT EXPERIENCE COORDINATOR | ALPHA EXPERIENCE SPECIALIST

POSITION SUMMARY The Alpha Experience Specialist (AES) is the primary owner of Alpha Refinery’s front-door patient experience and a key partner in daily clinical operations. This role combines concierge hospitality, phone and appointment management, patient follow-up and conversion, administrative payment support, light marketing execution, and Medical Assistant support within training and approved clinical protocols. The AES helps each patient feel expected, known, welcomed, and guided—not pro…

We are looking for a dedicated individual to join our growing team. In this role, you will have the opportunity to work on meaningful projects that impact our customers every day. We value innovation, integrity, and a commitment to excellence.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.