People Shared Service Assistant

We're looking for an organised, proactive and customer-focused People Shared Services Assistant to join our busy People Team. You'll play an important role in delivering accurate and efficient People administration across recruitment and onboarding, employee records, payroll, contracts, employee lifecycle processes and learning and development. You'll work closely with employees, managers and colleagues across the organisation, providing a professional and responsive service while helping us co…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.