Professional Services Manager

About the Role As a Manager of Professional Services, you will play a critical role in ensuring the success and continuous improvement of our team within Implementations. You will lead the efforts to ensure contracts, SOW commitments, and SLAs are consistently met or exceeded with a focus on operational best practices. Working with cross-functional teams, you will be responsible for delivering results driven continuous improvement and accountability. The main duties include developing and maint…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.