Program Manager, Member Experience

Are you ready to shape the future of financial services at one of the most innovative credit unions in the country? As a Program Manager for Member Experience at Texas Dow Employees Credit Union (TDECU), you will sit at the intersection of technology and human connection. We are looking for a forward-thinking professional to join our Technology team and take ownership of the end-to-end journey our members experience every day. In this role, you will be the architect of seamless interactions, leveraging data and cross-functional collaboration to design personalized, intuitive digital and physical experiences that set the gold standard for our industry.

This is a high-impact opportunity for a motivated individual who thrives on solving complex puzzles and building bridges between departments. You will lead diverse teams to map, analyze, and optimize every touchpoint, ensuring that our technology serves our members with precision and empathy. From streamlining support workflows to orchestrating cross-channel initiatives, you will be instrumental in driving our business objectives while championing the voice of the member. If you are passionate about technology, obsessed with user experience, and eager to launch your career in a dynamic, member-focused environment, we want to help you grow your expertise here at TDECU.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.