Project Manager - Remote (Exp in a shared service or BPO Organizations & Customer Facing) (San Diego)

Overview Project Manager - Remote (Exp in a shared service or BPO Organizations & Customer Facing) Location : San Diego, CA Duration : 12 Months Total Hours/week : 40 Client : Medical Devices Company Job Category : Project Management/IT Level of Experience : Mid-Level Employment Type : Contract on W2 Remote, 2-3 years of project management experience. No certification required Job Description 1-2 years of customer facing experience preferred Responsibilities Responsible for working with interna…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.