Remote Benefit / Customer Service Agent

AO Globe Life is hiring professionals to support individuals and families across the United States in accessing essential benefit programs—all from home. This remote-first opportunity offers meaningful work, professional development, and long-term growth potential. In this role, you will conduct scheduled virtual consultations with clients, guiding them through available options and supporting them throughout the enrollment process. All appointments are pre-qualified—no cold calling or outreach…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.