Remote Call Center Customer Service Representative

Conduent State & Local Solutions, Inc. seeks a Remote Call Center Customer Service Representative to support citizens using state and local government services. In this role, you’ll handle inbound calls related to public assistance, child support, transportation, payments, and eligibility systems. You will research inquiries, explain program information, document interactions, and process routine updates while following strict security and compliance standards. Success in this position requires…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.