Remote Customer Service Representative - Seasonal| US

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Customer Service Representatives (Seasonal) to join our team in the U.S. Our Customer Experience (CX) Team drives customer loyalty, engagement and value by providing exceptional customer experiences across all channels and touch-points. CX Associates are responsible for delivering an exceptional, differentiated and “concierge-like” customer experience, to our community of food lovers. Overall …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.