Remote Customer Support Rep - $60-$80k (Wealth Tech)

Are you looking to launch your career at the intersection of cutting-edge technology and high-stakes finance? CyberCoders is partnering with a rapidly expanding wealth-tech pioneer that just secured $200MM in funding, and they are looking for a motivated Customer Support Representative to join their mission. This is a 100% permanently remote role where you will act as the voice of a game-changing CRM platform, helping financial advisors streamline their workflow and scale their businesses. If you are a tech-savvy communicator who thrives on solving problems and wants to be part of a high-growth unicorn, this is your launchpad.

In this role, you will be more than just a support rep; you will be an essential partner to our users, ranging from solo financial advisors to massive enterprise firms. We are looking for bright, eager talent with a background in SaaS support who can translate complex technical features into simple, actionable solutions. We offer a competitive salary of $60k–$80k, comprehensive benefits, and a 401k, all while working in a flexible, fully remote environment. If you are ready to build your expertise in the fintech space and grow alongside a company that is redefining how financial professionals operate, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.